Where you pay R268 a month for 1GB of data and they NEVER get back to you!

<p>Vodacom's service is truly pathetic as well as *********, I urge everyone considering a contract with Vodacom to reconsider and save yourself the time and money. They truly have frustrated me to the brink of my sanity. I feel ******** and mislead. They have wasted my hours of my time and have cost me R1370.00 on this problem. I know other service providers may not be perfect, but it can only be an improvement from Vodacom’s level of service.</p> <p>The dates of my correspondence via the website and call centre is as follows</p> <p>04/07/2016</p> <p>25/07/2015</p> <p>29/07/2016</p> <p>30/07/2016</p> <p>31/07/2016</p> <p>01/08/2016</p> <p>02/09/2016</p> <p>07/09/2016</p> <p>08/09/2016</p> <p>16/09/2016 – Cut off when Transferred</p> <p>04/10/2016 – On the phone for more than an hour – Still not sorted out, say they will get back to me</p> <p>My problem has still not been addressed. They have never even tried to address it, I have not received feedback from them once.</p> <p> </p> <p>They contacted me in April to add more data to my contract, since I use more than my 1GB data I use monthly, they explained that for an additional R149 per month I would get an additional 2GB data, that I can use either on my phone or on the modem they would provide, I said I did not want a modem and they assured me the modem just came with the 2GB data package. In May my contract went up with R149 as expected, but I only received an additional 1GB data on my phone not 2, since 1GB came to my phone and the other 1GB went to the modem, this is not what EITHER/OR means but I left it there, never using the modem since I did not want a modem.</p> <p> </p> <p>Then in July my contract went up with an additional R119 per month, and I contacted Vodacom, I was now basically paying R268 a month for 1GB data extra on my phone. (To just buy 1GB data prepaid costs R149 and 2GB data costs R249) I contacted Vodacom and on the 4th of July, explaining that this was not at all what I agreed to or what they explained, apparently I now had another line on my contract, and the line costs an additional R119 per month. I fail to understand how they solve my problem of not having enough data on my cell phone with a modem that is more expensive than buying prepaid data like I had been doing before and seeing this as a solution. I truly felt swindles, for once I got a sales call that actually seemed like it would add value and now I am paying out of my ears for something I never wanted.</p> <p> </p> <p>They lodged a request for service in July, I contacted them per their website, then they email me back with a case number, but then when I try and explain the situation to them on the email they just do not reply, then I have to contact them through the website again (Which has limited words count), so I also have no record the of my correspondence I sent to them VIA the website. I have received many case number, but each time I speak to a consultant I have to explain the situation from scratch. The consultants are very sympathetic and assure me that it will all be fine and sorted out or was sent to back office and that they will handle my request, but then once again nothing happens. On several occasions the consultant told me that it would take a week, the time has just gone by. The amount for October has just gone off my account again, and it has been 3 months now with NO feedback from them. They never call me back and has not done one thing to try and sort out the problem, I have asked them repeatedly to stop deducting the amount from my contract, they told me the problem would be sorted out before it went off again and once they said I should speak to the cancelations department, then just cut me off when transferring me. The other time I was on hold with cancellations for more than 40 minutes, then they told me they would charge me for the cancellation, and said I should speak to another department, with whom I was on hold with for more than a half an hour. Still no solution.</p> <p> </p> <p>Spare yourself the trouble!</p>