1 reviews | Active since Aug 2019
Where was the insurance bracket when you under-insured
My Samsung Note 20 was worth R21 000 on acquisition with 256GB with a stylus pen, but was insured for R15 000 because that was the maximum insurance offered. On an understanding that my access will be higher as it was stated by the sales representive. Uponn a claim you now are telling me I must downgrade to stay within my insurance bracket. How was the phone insured outside its bracket?
Within 3months of acquisition my Note 20 was heating up and had to refrigerate to cool it off then delete some of my galary. Now these new phone came with with advance features e.g., 200MP camera and other apps required to fit to moving times. Vodacom wants me to take a 128GB phone with no stylus pen to stay in a bracket that wasn't even mine. In saying, replacing a phone is not an upgrade, actions taken suggest replacing a phone is an automated downgrade. Why must I accept a position I was never in but place there because Vodasure has limited options on insurance ?
Relief sort: 1TB phone with stylus pen or my money back please
While the consultant will contact me in "identified time" please take note that I don't have a phone. I need onetime pins everyday to login to UNISA portal, to attend classes, access latest communication. Without a phone, all is on stand by. Hence the need for stylus pen i.e., for studying.
The question is simple, Vodasure insured my note for R15 000- R20 000 yet the phone was R21 000 how am I now being confined into a lesser phone and told 'insurance bracket' where was this bracket when the phone was under-insured? You lowered the bracket...
Relief sort:
Option A: 1TB phone with stylus pen
Option B: Money back
While the consultant will contact me in "identified time" please take note that I don't have a phone. I need onetime pins everyday to login to UNISA portal, to attend classes, access latest communication. Without a phone, all is on stand by. Hence the need for stylus pen i.e., for studying.
The question is simple, Vodasure insured my note for R15 000- R20 000 yet the phone was R21 000 how am I now being confined into a lesser phone and told 'insurance bracket' where was this bracket when the phone was under-insured? You lowered the bracket...
Relief sort:
Option A: 1TB phone with stylus pen
Option B: Money back