WHERE TO NOW? There is a huge brick wall when dealing with Vodacom

It is a month later and Vodacom has NOT SORTED ISSUES AS PROMISED!!!!!

What is the SMS I have just received stating ‘Your LTE APN has been activated’ – what is that about? Who requested this????

Why have I been charged a 'Connection Fee'?

What is this charge: uChoose More Data R323.68? If my account had been reinstated as it should have been the amount should be R288.49.

Why has my contract not been rectified to what it was originally?

Why do I have a huge bill once again?

BEFORE YOU RESPOND, read the FULL TRANSCRIPT OF THE ISSUES BELOW:

Issues reported 10 October 2017:

I have a Vodacom contract with 3 cellphone numbers linked to it. Cellphone A is my main cellphone number with an ongoing contract; Cellphone B is on a contract that ended as at 30 September. Cellphone C is for my tablet. In early September I called to confirm that I was cancelling the contract on Cellphone B as the contract was ending and wanted it converted to Pay as You Go. It was confirmed that this would be done wef 1 October 2017.

I have received a Statement indicating that, instead of cancelling Cellphone B, Cellphone A has been cancelled! And I have been lumped with a huge bill for cancellation of a cellphone for which I NEVER requested cancellation.

I have called Customer Service, was put through to Cancellations where it is quite clear what transpired - Cellphone A was cancelled instead of Cellphone B. I have now been advised that this cannot be remedied in less than 2 to 7 working days!!!

This is UNACCEPTABLE! I need to use my cellphone on an ongoing basis and cannot operate on pay-as-you-go and am also NOT going to foot this exhorbitent account for a cancellation that was NOT requested but rather botched by Vodacom.