1 reviews | Active since Dec 2016

01 Dec 2016, 20:04

Where's my monthly airtime allocation

<p>I recently upgraded, but that has nothing to do with anything. Today as it is the first to my suprise i have nothing as in the airtime that i was expecting is not there. I spent well over an hour and 20 minutes being passed from pillar to post and being told i have to wait 24HOURS after my call has been logged.As in really now already im at an inconvenience today since i rely on my phone for my emails and other things that requires data. The last guy i spoke from solutions department really didn't give me a solution Katlego but he promised to. I guess i just was not that important as a paying customer since even this hour my balance is still 00.00. I guess at the end of the day Vodacom does not value it's customer but comes debit day they take their money. I guess the jokes on me coz I eventually bought airtime because I needed it big time otherwise my phone is useless.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team