Where's my monthly airtime allocation
<p>I recently upgraded, but that has nothing to do with anything. Today as it is the first to my suprise i have nothing as in the airtime that i was expecting is not there. I spent well over an hour and 20 minutes being passed from pillar to post and being told i have to wait 24HOURS after my call has been logged.As in really now already im at an inconvenience today since i rely on my phone for my emails and other things that requires data. The last guy i spoke from solutions department really didn't give me a solution Katlego but he promised to. I guess i just was not that important as a paying customer since even this hour my balance is still 00.00. I guess at the end of the day Vodacom does not value it's customer but comes debit day they take their money. I guess the jokes on me coz I eventually bought airtime because I needed it big time otherwise my phone is useless.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
