1 reviews | Active since Nov 2016

02 Nov 2016, 15:36

Where's my Data

<p>I took out a data contract with Cellucity R199 per month for 5 gigs and a wifi router. 1st month data gone within 4 days. Took the router back and it was booked in as a OBF. A few days later received a new router but 5 gigs now missing. The store manager logged a claim with vodacom to credit my account but that never happened. September came new data accredited and that lasted for the month. In October again the data just lasted 2 days. Back to Cellucity logged a complaint with vodacom 13th October was told that vodacom will get in touch with me within 3 days it's 2nd November and once again back to the store. So thus far I've paid R600 for 5 gigs data. Well done vodacom you've once again failed your clients waisting my time off from work and I to achieve nothing.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2016, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,