Where's my Customer Service?

<p>Called 111 on Monday 12 Dec at 13:50. Got through to a call centre agent I just couldn't understand. I had to ask him several times what his name was. I assessed that his name was Cyril after many attempts as he didn't sound like a South African to me - or he wasn't able to anunciate in a way that is understandable or audable. I mean, thats not a difficult name to say over the phone. The query was simple. I gave him a specific number to one of my two contract numbers and asked him what is the last date of THIS CONTRACT so I can sort that out when the time comes in the near future. He kept me on the phone for 13 minutes and towards the end he comes back to me after putting me on hold for so long to tell me that the contract for which I didn't ask him for ends on the 27th February2017. Now I know the contract that I was actually querying was taken out in January two years ago so I asked him to please answer the question I actually asked him and how is it possible that the end date of a contract I took in January will end at the end of February. The contract is for 24 months, not 25 months. Cyril then puts the phone down because he is simply too *********** to answer a simple query that took him 13 minutes of my time and he still didn't understand what it is that I needed. So I tweeted @Vodacom about my experience and your twitter manager completely ignores me. I retweeted the same tweets the following day, again I'm ignored. I tweeted again, again I'm ignored. Checking the @Vodacom twitter feed, other people got helped but I'm completely ignored after multiple tweets. Why Vodacom do you ignore me? Where is my customer service? I'm a long term contract customer. I made the effort to call in to speak to someone who could answer one main simple question and due to his own incompetence, puts the phone down on me? How is that my fault? Why am I singled out when I tweet you multiple times to help me and you just ignore me, over and over and over? #unacceptable #outrageous</p>