1 reviews | Active since Dec 2016
Where is your customer service - so disappointing
<p>I signed up TWO week ago for a phone, contract everything, for a deal that was still available, after two weeks i had to phone them and find out if my phone have arrived yet, first they tell me no it not, then all of a sudden their story change and it was at the shop, i drove a hour to the shop as i work in a town where there is no shops to do upgrades, got there they tell me the phone is here but we have a problem, the deal is not available anymore - this after i have signed for this deal!!!! the deal that is now available is the phone but you have to take the tablet with and it more expensive!!!!! I was fighting and arguing with them for two hours that it made me so angry and disappointed that i have cancel my contract that i had for over 10 years. they refuse to give me my deal that i have signed for TWO WEEKS ago already!!! When you go online the deal is online - how???? then when phoning the online you get put through to 4 different people but get nowhere or if you phone customer service no one answers!!!! i am so disappointed and discussed with VODACOM .</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Strange how they call you a few hours after a review and then saying that deals usally goes for a month, so they wanted to find out what branch it was and they will call me back.... AND I AM STILL WAITING ON MY CALL BACK AND FEEDBAC****
Serious????
Strange how they call you a few hours after a review and then saying that deals usally goes for a month, so they wanted to find out what branch it was and they will call me back.... AND I AM STILL WAITING ON MY CALL BACK AND FEEDBAC****
Serious????
again taking me for a ride ????? What is wrong with vodacom
Phoning me saying they have made a plan and they will give the package that i signed for with the tab included, meaning my actually phone i order that is there, when i call back and say i will come pick this up early tomorrow as i need to be back at work and i have to drive an hour to the shop, then the story change again and say i can only get it next week.
Seriously what is going on with Vodacom... so so disappointed ... I really cant belive this whole thing.
again taking me for a ride ????? What is wrong with vodacom
Phoning me saying they have made a plan and they will give the package that i signed for with the tab included, meaning my actually phone i order that is there, when i call back and say i will come pick this up early tomorrow as i need to be back at work and i have to drive an hour to the shop, then the story change again and say i can only get it next week.
Seriously what is going on with Vodacom... so so disappointed ... I really cant belive this whole thing.
