AU
Ansa U

1 reviews | Active since Dec 2016

29 Dec 2016, 08:51

Where is your customer service - so disappointing

<p>I signed up TWO week ago for a phone, contract everything, for a deal that was still available, after two weeks i had to phone them and find out if my phone have arrived yet, first they tell me no it not, then all of a sudden their story change and it was at the shop, i drove a hour to the shop as i work in a town where there is no shops to do upgrades, got there they tell me the phone is here but we have a problem, the deal is not available anymore - this after i have signed for this deal!!!! the deal that is now available is the phone but you have to take the tablet with and it more expensive!!!!! I was fighting and arguing with them for two hours that it made me so angry and disappointed that i have cancel my contract that i had for over 10 years. they refuse to give me my deal that i have signed for TWO WEEKS ago already!!! When you go online the deal is online - how???? then when phoning the online you get put through to 4 different people but get nowhere or if you phone customer service no one answers!!!! i am so disappointed and discussed with VODACOM .</p>

0
Replies (3)
Vodacom
Vodacom's reply29 Dec 2016, 08:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AU
Ansa U's update30 Dec 2016, 08:48
Reviewer Update

Strange how they call you a few hours after a review and then saying that deals usally goes for a month, so they wanted to find out what branch it was and they will call me back.... AND I AM STILL WAITING ON MY CALL BACK AND FEEDBAC****

Serious????

AU
Ansa U's update30 Dec 2016, 16:18
Reviewer Update

again taking me for a ride ????? What is wrong with vodacom

Phoning me saying they have made a plan and they will give the package that i signed for with the tab included, meaning my actually phone i order that is there, when i call back and say i will come pick this up early tomorrow as i need to be back at work and i have to drive an hour to the shop, then the story change again and say i can only get it next week.

Seriously what is going on with Vodacom... so so disappointed ... I really cant belive this whole thing.