Where is Vodacom going to

My wife and I upgraded our Vodacom contracts on the 5/10/2015 and got 2 I Phone 4s phone.<br> The reason for this was that there was no I Phone 5 stock and we wanted to get I Phone`s.<br> Within 2 1/2 weeks the phone was dead we could not switch it on we took it back to the branch and was told it will be sent away for repairs and I said no as I will not send away a phone that I have to pay for the next 2 years in the first month. (Want to return both Phones)<br> <br> After contacting the call center they said that the Vodacom branch should supply us with other handsets but they don't have in stock any more. Contacted the call center again and they said they should give us other make of handsets so we then asked for 2 Samsung Phones and surprise no stock waited 3 weeks and then went back to see if the stock is there still no stock but now for us to get these phone we have to cancel the upgrade and then do a new upgrade +- a another week so at this stage we are lending phone from friends to get by. I get the idea that the staff has no idea how to do the job and do not care about the customers that dives there business. ABSOLUTELY PATHETIC !!! WE ARE LIVE LONG CUSTOMERS