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AB
Angelique B

1 reviews | Active since Dec 2010

29 May 2025, 21:04

Where is the solution Vodacom?

Apparently according to Vodacom they have closed the case. Yet there is no answer to the problem. I'm still waiting for a phone call to resolve the mistake that was made. You listened to the recording and found that I was in the right, yet we still waiting for a solution to this problem?!!!

0
Replies (7)
Vodacom
Vodacom's reply30 May 2025, 08:43
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

AB
Angelique B's update18 Jun 2025, 09:12
Reviewer Update
It's been 18 days since Vodacom messaged me, exactly when could I expect your phone call?
Please could we get this sorted out ASAP!
Vodacom
Vodacom's reply18 Jun 2025, 11:48
Official
Dear Angelique


Thank you for the message we will request feedback.


Regards
Vodacom Consumer Website Team

  

Best regards,

AB
Angelique B's update07 Jul 2025, 20:51
Reviewer Update
Could someone with knowledge of what needs to be done contact me?! As it seems that every time Vodacom phones they have no idea what they are doing?!!! Months Vodacom?! For peet sakes, wake up and sort this issue out?!
AB
Angelique B's update28 Jul 2025, 17:51
Reviewer Update
Vodacom knows they are in the wrong, yet they don't bother to get back to me?! Seriously customer service is non existent. It's almost been another month and NOOOOO response to solving this problem! Wish someone would eventually sort issue out
Vodacom
Vodacom's reply30 Jul 2025, 15:58
Official
Dear Leandra.,
 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
 Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.
 
 Regards,
 Vodacom Consumer Website Team

Best regards,

AB
Angelique B's update27 Aug 2025, 14:17
Reviewer Update
Firstly you don't even use the correct name when answering, could I have a manger or someone who know what they are doing at Vodavom to phone me, and not from some spam number?! When will this matter be sorted out?! It's been going on for months now and still this hasn't been resolved. You listened to the recordings and you know you are in the wrong!