1 reviews | Active since Apr 2013
Where is the phone I ordered???
<p>Last week Friday I placed an online order for a new phone. It says online FREE NEXT DAY DELIVERY. I was called and all was completed. It is now a week later and no phone. I called and spoke to a lady who gave a tracking number. When I enter it on RAMs website it comes up with nothing. I called them and they havent even receieved it yet. Its absolute nonsense that no one can give me an answer as to where it is and when it will be delivered. Please tell me who can actually help me with this because apparently no one at the call centre or online sales call centre can help. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused.
We have escalated your issue to the Sales Support team. Their office confirmed that they have been in contact with you and have provided an update on this issue.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused.
We have escalated your issue to the Sales Support team. Their office confirmed that they have been in contact with you and have provided an update on this issue.
Regards
Roderique Lategan