JM
James M
1 reviews | Active since May 2019
29 Nov 2021, 17:08
Where is our connection gone to?
*** We have had intermittant connection issues, up and down for quite some time now. As at Saturday, our connection was no longer. We called to request assistance, a call was logged. When we followed up yesterday, we we informed that the call went attended. We logged another call (above). Today marks 3 days since we have no internet. We have 2 very frustrated teens and a 83 year old that lives with us that is highly dependent on a stable connection. Will anything be done about this ASAP? There lack of assistance has been pathetic! "We understand your frustration", go get F'd! Know you dont!
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Replies (2)
Vodacom's replyOfficial
30 Nov 2021, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2021, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
James M's updateReviewer Update
30 Nov 2021, 10:26In due course? How long? This is ridiculous! Security at home is breeched, no connections, no feedback, no response, no Vodacom? You are absent! You are pathetic! You are useless!
No one has even touched base with the account holder to make arrangements.
No one has even touched base with the account holder to make arrangements.
JM
James M's update30 Nov 2021, 10:26
Reviewer Update
In due course? How long? This is ridiculous! Security at home is breeched, no connections, no feedback, no response, no Vodacom? You are absent! You are pathetic! You are useless!
No one has even touched base with the account holder to make arrangements.
No one has even touched base with the account holder to make arrangements.