Where is my upgrade phone after a month, VODACOM?

<p>My Vodacom contract was due for an upgrade in September 2016 I was not advised on that . towards the end of November 2016 I called Vodacom to upgrade upgrade and to date Imnot sure what happened to that as I was told that It ws never captured on their system</p> <p>Ithen had to call them again and upgrade towards the end on Novemeber and my upgrade was confirmed again.</p> <p> </p> <p> When the phone was to be delivered I was told that the RAM Couriers delivery vehicle was carjacked on 9 December 2016 and that the device was ****** during the hijacking. Since then i have spent hours and days trying to resolve this.</p> <p> </p> <p>I have been hacing a challenge as both Vodacom and RAM Couriers denies any responsibility and on party blames the other..</p> <p> </p> <p>I had to deal with several Vodacom Consultants who would just uprightly be rude towards me when I narrate my story and end my call without resolving my concern.</p> <p> </p> <p>I honestly believe that Vodacom is loosing it, as they treat us their clients as pieces of thrash.</p>