Where is my upgrade?

On 6 November I tried upgrading via vodacom web. No one phone me back after 24 hours. On 8 November I tried again upgrading via vodacom web. No one phone me back after 24 hours. On 9 November I phoned the upgrade department and 1) The options displayed on the web for my phone was not available - wanted Huawei P8 Lite for R149. This option was available for my phone on the web under upgrade deals but not available when I phoned. 2) On the phone I agree to the Huawei P8 Lite 2017 BLACK for 199 per month. They check stock and there was stock. On 13 November aI received a voice message that vodacom is out of stock for the BLACK and and there is only WHITE available - they will phone me back. Today is the 19 th of November and I am still without a phone.

1) I want a BLACK phone 2) Give me the Huawei P8 Lite 2016 version for R179 per month 3) Get my phone to me this week or point me to a place to collect OR I cancel my contract Your ONLINE UPGRADE does not work ... it is easier to drive to a branch