DJ
Dawid J

1 reviews | Active since May 2015

19 Jun 2017, 13:14

Where is my refund?

<p>What a terrible experience. In January I cancelled my vodacom contract. Yet vodacom still kept billing me. I finally managed them to stop them billing me, however 6-months down the line I have yet to get my money back.</p> <p> </p> <p>Every time I get a different awnser and even after sending them all the required documents twice they have yet to come back to me.</p> <p> </p> <p>Last time that I will get a contract with Vodacom.</p>

0
Replies (1)
Vodacom
Vodacom's reply19 Jun 2017, 13:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team