Where is my ps4 vodacom??
Good day.
So.. Vodacom offers deals like a 24 month contract and get a ps4 for x amount extra per month just to tell you after a week( when you got the phone) that the ps4 is on backorder..
fine.. 2 weeks more.. Ok.
It has been a month later!! and no eta on the ps4 and they( vodacom) are blaming Sony. When I FINALLY got hold of someone at Sony that cares to help(thats globally and locally) they said the problem is with Vodacom...
So I try to get hold of someone at vodacom that cares (again) still no direct answer(phone this number, call this number) you know.. maybe they care...they dont..
Finally got hold of a lady at customer care( the second time, cause the first time I called the person just gave me a number to call) she helped me very professionally and logged a service complaint which will respond within 48hours..hopefully.
I give vodacom this week.. If my problem is not resolved, I WILL cancel this contract as well as the other contracts I have with vodacom and will not do business with them again.
This will go public.. And I think they dont even care.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
