Where is my phone!!!!

I bought a phone from Vodacom in April this year. In August, the phone stopped working, it just went into recovery mode. I booked it in for repairs at Voacom (job number:***6). I got a message that the phone was now at Vodacom's Advanced Repair Centre and I was told it would take up to 21 days max to repair. Twenty-one days have passed and I am still without a phone. The last notification I got about the phone was that it was in the \Quality assessment process"WHEN WILL I GET MY PHONE BACK!!!? """