NV
Nowell V
1 reviews | Active since Aug 2019
05 Dec 2019, 10:31
Where is my Order? PS service delivery is pathetic
I’ve placed an order for an xbox on Thursday night- with that said I have not received my order and tried to contact your courier company a million times (Even escalated it to management at Ram courier) They advised my order will be delivered today however still didn’t receive anything.
On top of that drama, I received an email from Vodacom that my Xbox is not even in the package and was advised by your customer care to manually send an email through to order one.
Please advise when can I expect my order.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Dec 2019, 10:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2019, 10:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NV
Nowell V's updateReviewer Update
05 Dec 2019, 14:38Im still waiting for a phone call from your agents
NV
Nowell V's update05 Dec 2019, 14:38
Reviewer Update
Im still waiting for a phone call from your agents
NV
Nowell V's updateReviewer Update
06 Dec 2019, 09:10It would be nice if anyone is to call me! absolutely ridiculous that you say someone is going to call shortly and I still didn't receive a callback!
NV
Nowell V's update06 Dec 2019, 09:10
Reviewer Update
It would be nice if anyone is to call me! absolutely ridiculous that you say someone is going to call shortly and I still didn't receive a callback!
Vodacom's replyOfficial
18 Dec 2019, 10:38Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply18 Dec 2019, 10:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team