vB
veronica B

1 reviews | Active since Apr 2015

07 Mar 2016, 14:37

Where is my Number and Money

Hi Thozama,<br> <br> I have tried twice calling, I have emailed several times, today I drove to Greenpoint and the store is closed, there is no answer in canal walk and I just had to online chats close off without resolve.<br> <br> This is outrageous - Isaiah and Zandile both refused to help via online chat, saying they will call me back.<br> <br> I have no number to be called on, no airtime and a account fully paid. Vodacom forced me to pay for a new sim on a mistake they made - they had no right to delete my number with no notice nor reason.<br> <br> I paid for my new sim, I have waited over 7 days and cant see why I am not getting help.<br> <br> RSAWEB is losing money due to Vodacom - They have my number on over a 1000 business cards- Yet I cant get a call back, apology or action.<br> <br> This is not fair business practice. Please see my emails sent to you below - Your supervisor assured me feedback and help. <br> <br> Please I have no mobile number available - call me on my office line *** (Ask for Veronica in Sales)<br> <br> This is not fair, I have emailed several times as well - and your online chat portal seems rigged like there are kids playing around on it. They cant spell and just close the chat when they don't have answers

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 09:50
Official
Hello veebrits,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team