Where is my money?

This is my first ever hellopeter review which tells you it took alot for me to get where we are right now. So......

At the end of February, Vodacom incorrectly debited my account by an extra R1006.46, keeping in mind of the following : I have my first daughter due in May and need to make payments for the booking of the birth, but cannot do so as this funds was tapped into by Vodacom.

Once this incorrect deduction came to light I contacted Vodacom Customer Care and received the necessary assistance at the time (02 March 2023 @ 16:11) with the following SMS in response to my query :

"Dear Client, Thank You for your patience and cooperation. I have processed a credit of R1006,46 for the reduced subscription charged in Febraury invoice. The credit will post your Vodacom account within 48 hours. We will arrange for refund to bank there after. Kind Regards_Claude_Vodacom SA Your query with ref number *** has been attended to."

I have called Vodacom on numerous accounts thereafter, only to be given the runaround for THEIR mess up, but calls get put on mute, calls get dropped or just the attitude of the servicing agents with their lack of empathy, understanding or just doing their jobs as a whole, AI would be better at it!

I have all timestamps of dropped calls and those that were not of help at all. I'm seriously considering changing network providers after being a loyal customer for 15 years+

Get your **** together Vodacom or I will be taking matters further. I need that money ASAP! as I need to, as stated, SECURE THE BOOKING FOR MY CHILDS BIRTH