Where is my money?

All of my transactions from last week have still not been paid into my bank account. This is over R6000 of MY money that you have not yet paid to me, I waited 48 hours, I waited 72 hours. It's now been 7 days since the first transaction.

The Merchant Agreement states that it will be in my merchant/bank account the following business day, which was 28 April.

I have called, I have escalated this, I have tried whatsapp and called again, every time I call I am placed on hold "until an angent becomes available", and nothing, no communication, no resolution.

What is the delay? And when will this be paid into my account?