Where is my minutes

<p>I spoke to Tthateng on 4 November 2016 regarding my minutes not allocated. She advised me that my 24months contract has expired. I told her that I don't have enough minutes in a month what can she offer me. So she said that there is a sim only contract (I already have a device) for 120 minutes + 120minutes free, 300MEG date + 300MEG data free plus inlimited sms'es. So I told her that I need more data because on my previous contract I had 1 Gig data for free.. She said that I can continue with extra 1 Gig data all for R319/month. My new contract will commence on 1 December 2016. That date has come and gone, only 120minutes and 1 Gig data. So what now? I phoned Vodacom cancellation again (thats where I spoke to Tthateng) and I spoke to Tsipiso on 4 December. She promised me that a supervisor will phone me. It's 13 December and I'm still waiting.</p> <p>Is this how Vodacom works? Must I put something on Hellopeter for you to respond?</p>