NG
Natalie G

1 reviews | Active since Mar 2013

29 Feb 2016, 15:07

Where is my Data going to????

Dear Vodacom<br> <br> I have a contract with you, since Saturday I have loaded data on my device and not only after 5 minutes my data is depleted. I have lost R100 in airtime because no sms was sent to inform me that the data was depleted. <br> <br> Since then i have switched off my location services of the entire device, and i have also switched off all my apps except for whatsapp. <br> <br> I then loaded R60 worth of data again, 9 minutes later it was depleted<br> <br> i then decided to switch off all my apps and loaded R12 data on my device to test, to no surprise my data was depleted again. <br> <br> Vodacom, who is taking my data? is there perhaps an error on your side? why has this never happened to me before? <br> <br> I then decided to call your call center 155 from my device, which i was left with horrible attitude which lead me to believe that he knew more about my problem that what he was saying. <br> <br> Also that he kept me on hold to log my problem for longer than 10 minutes? If this were you.. would you tolerate such bad service and be patient enough to keep your client on hold for 10 minutes when they really just require your expertise? <br> <br> I wonder if anyone will respond to my complaint?

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Replies (1)
Vodacom
Vodacom's reply29 Feb 2016, 15:26
Official
Hello NatalieHol,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,