GN
Gerhard N

1 reviews | Active since May 2015

07 Sept 2018, 15:15

Where is my data going??

Why am I constantly buying a new data bundle??? I Have spent hundreds of Rands in the past few weeks for about 500mb!!!! I buy a data bundle, when I get home I put my phone on wifi, but when I turn the wifi off, I have to buy a new bundle because Vodacom says my bundle is depleted!! Why????

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2018, 15:28
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Sept 2018, 16:11
Official

Dear Gerhard

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team

Best regards,