GN
Gerhard N

1 reviews | Active since May 2015

22 Aug 2017, 00:56

Where is my data going??

I have seen a lot of people complaining about data going missing or data being used too quickly but I never really noticed it happening to me, but today that changed.

I've just recharged my phone with 1 gb of data on the 21st of August 2017 earlier in the day and suddenly around 12:30 on the 22nd I receive an sms stating that I have less than 133mb of data left on my account. I checked my data usage on my phone and it said I used a mere 162 mb during the day.

I have been a loyal customer to Vodacom for almost my entire life and I have been on a contract with them for nearly three years now and this is how they want to rob me. Fantastic Vodacom! Well done! Are you building a Nkandla aswell??

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2017, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Aug 2017, 11:32
Official

Dear Gerhard,

Thank you for your patience.

I've responded to you via SMS with feedback.

Regards,

UW

Best regards,