1 reviews | Active since Jun 2016

28 Jun 2017, 06:22

WHERE IS MY DATA????

<p>On 27 June 2017, I purchased R89 airtime and I then converted that into 1Gig data. I received the sms notification saying my 1Gig data had been purchased and when I dialled *111*502# to make sure my 1Gig data was there, it kept sowing the airtime still there of R89 but it didn't show the 1Gig data. I thought maybe it was just a technical issue that it wasn't showing the 1Gig data and I continued my day. I downloaded 6 songs which takes up 42mgs in total, browsed Facebook a little bit and before I knew it, I had run out of "data/airtime". It's absolutely impossible that a Gig of data could be used up in a matter of an hour just browsing Facebook and downloading 6 songs of 42mgs in total. I am quite upset about this and feel like Vodacom has ****** my money and I want my 1Gig of data !!!</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,