ES
Elri S

1 reviews | Active since Mar 2017

07 Mar 2017, 10:25

Where is my data??

<p>I upgraded in January and got a 10gig data bundle with my upgrade.</p> <p> </p> <p>This only appeared on my balances in February with an expire date of 1 April 2017. at the end of feb the data just disappeared. I would like to know what happened and when I will get the data back. I do have screen shots stating the expiry date.</p> <p> </p> <p>I have tried to use the online chat service but they have been unavailable since end Feb. I cannot make calls during the day thus i rely on this service. i have also complete a call back email on 1 March got the notification i will be called within 24 hours and still waiting.</p> <p> </p> <p>VERY disappointed in vodacom yet again.</p>

0
Replies (2)
Vodacom
Vodacom's reply07 Mar 2017, 10:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Mar 2017, 08:43
Official

As per telephonic discussion,feedback provided.

Regards

FM

Best regards,