1 reviews | Active since Dec 2016

19 Dec 2016, 08:26

Where is my data ???

<p>I purchased 100MB of data and in 10mins it had been used up. I am well aware of background apps that use up data and always close a session when I'm done using an app. My updates are set to update only via Wifi. I was not on a data hungry app like Instagram. This was a normal browsing session. When I speak to a vodacom call centre agent she mentioned that the reason my data ran out so quickly is because I was connected to LTE. Not that this matters but I am a I.T administrator so I am well aware of LTE(4G). On a monthly, I average about 500MB in 12 - 15 days. I was put through to the manager Bryton who was just as unhelpful with his explanation. If you going to give me stories, at least let them make sense. Been a loyal vodacom user for years and years but this has got me questioning my loyalty.....</p>

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2016, 09:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team