LP
Lezanne P

1 reviews | Active since Oct 2017

17 Oct 2017, 20:46

Where is my data?

At 18h55 I uploaded 1gb data bundle from my FNB app. I've been on wireless since 1840. At 19h50 I received a message stating that I'm ok of data. This is impossible. Vodacom or someone is de*****ing my account. When phoning vodacom I get kicked off the moment I get through to an agent. The lack of customer communication is apparent. Also I need data for business tomorrow and don't have time to keep calling a call centre that kicks me off.

0
Replies (1)
Vodacom
Vodacom's reply18 Oct 2017, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team