1 reviews | Active since Mar 2009
Where is my data???
I bought 500Mb data on 21 August 2017 at 09:01. On 22 August 2017 at 08:29 I received an sms stating that my data bundle has run out. Please take note that my phone is connected to wifi everyday from 07:30 - 17:00. All updates are done during that time. Please explain where my data disappeared to, it is impossible to use 500Mb in less than 24 hours. In the past 500Mb lasted me an entire month. Now I go through 6Gig +++ every month. I bought 1 Gig on 31 July, 1 Gig on 6 August and 1 Gig on 12 August. How is it POSSIBLE that my data runs out so quickly??? If this is not resolved and I am not refunded I will cancel my contract!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,