Where is my credit?

<p>25th September I tried to purchase data - received notification server off line, try later. I tried later and got the same message. Later in the day I noticed 2GB had been loaded and I had been charged. I went through to Cellucity (where I have my contract), they tried to call and sort out and were advised the system was down. I went to Vodacom and got the same information. Phoned the call centre on the Monday and was given a reference number A2-IVQJ-HJS19H. Followed up the next day and was advised a credit note was passed for the 1 set of data which I had not purchased and been charged for and the second would also be. When I received my October invoice, there was no credit indicated. Called and was told it would reflect on my next invoice. When this didn’t happen, went back to Vodacom (the shop) and was given a number and e-mail address and told to put it on social media as that is the only way my issue would be sorted out - REALLY???</p> <p>A number of calls and mails later my December invoice arrived and nothing. I went back to Vodacom and the gentleman showed me the credit notes on the system however, they do not reflect on any of my invoices and I have not received anything back in my bank account.</p> <p>What HUMAN is able to assist me prior to splashing my woes all over social media? Tired of being shoved from pillar to post when you phone the contact centre and my numerous mails remain unanswered.</p> <p>Look forward to resolving this.</p> <p> </p> <p> </p>