ND
Noli D
1 reviews | Active since Dec 2013
04 Feb 2019, 10:20
Where is my Contract Document!!
I have been calling and have been transferred pillar to post, I even went to the Vodacom store at Fourways mall and dealt with consultants who were not eager to assist me and all they said was "They will contact you". All i need to know is when will i be debited and what is my debit order date. I am a new contract member and i have not received anything in writing with the T&Cs. I have been with you guys for a very long time and this is not the manner you treat loyal customers. If you guys claim you are the best provider in SA then prove it with your customer service experience.
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Replies (3)
Vodacom's replyOfficial
04 Feb 2019, 11:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2019, 11:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Feb 2019, 14:54Dear Nolufefe,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply04 Feb 2019, 14:54
Official
Dear Nolufefe,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
ND
Noli D's updateReviewer Update
04 Feb 2019, 15:02Thank you to Ashton for calling me back, very professional and to the point. Im sorted now:). Thanks
ND
Noli D's update04 Feb 2019, 15:02
Reviewer Update
Thank you to Ashton for calling me back, very professional and to the point. Im sorted now:). Thanks