Where is my Airtime and Data???

This service provider is acting like a real slap-tiger network that has just become a hungry-tiger and eat all my airtime first before using my available data and at the this current moment my Airtime balance is R0.00 gone is 60 seconds as they have just devoured it all up and it seems that the my 3GB data is available on my account summary but I cannot access the internet???.... This is not eye on the tiger service but eye of the long fingers service.... Now their Call Centre is not available it seems that it is not only me affected by this poor service and a ***** mentality. We are transferring your call to next available consultant... Please stay on the line at the end of your call to evaluate the level of service I did not receive.... for the pass Hour! POOR, POOR, POOR, POOR!!!!!