CC
Charle C

1 reviews | Active since Jun 2017

07 Jun 2017, 10:04

WHERE IS MY AIRTIME

<p>Vodacom, seriously. STOP telling me how to manage my data and check my historical transactions and spending. </p> <p>This 2 week data purchase "special" is no special at all.</p> <p>I normally use around 3gb data a month and in total spend around 500.00 in total on my bill. </p> <p>I noticed the 2 week deal in May (23rd i think) and since then.....TROUBLE. </p> <p>All of the sudden, my data usage skyrocket to 1gb a DAY! </p> <p>I dont close my apps and never used 1gb a day. What changed? </p> <p>I notice unused sms bundle things appearing on my transaction after every recharge I make with the 2 week data. What is that? </p> <p>When you try and call, an uninterested person wants to hear nothing about your problem but send you a link to educate you on how to manage your data.....</p> <p>I KNOW HOW TO USE MY DATA. </p> <p>FIX IT! </p> <p>I have spent 900.00 in less than a week, because suddenly my 1gb data lasts only 1day where it normally lasts about 10 days. And I dont seem to get data notifications on the 2 week deal when my data is about to run out...I wonder why.....</p> <p> </p> <p>So your call centre agents want to tell me how to manage my data.....</p> <p>I think not. </p>

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Replies (2)
Vodacom
Vodacom's reply07 Jun 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 15:56
Official

Hi Charle

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ