1 reviews | Active since Jun 2017
WHERE IS MY AIRTIME
<p>Vodacom, seriously. STOP telling me how to manage my data and check my historical transactions and spending. </p> <p>This 2 week data purchase "special" is no special at all.</p> <p>I normally use around 3gb data a month and in total spend around 500.00 in total on my bill. </p> <p>I noticed the 2 week deal in May (23rd i think) and since then.....TROUBLE. </p> <p>All of the sudden, my data usage skyrocket to 1gb a DAY! </p> <p>I dont close my apps and never used 1gb a day. What changed? </p> <p>I notice unused sms bundle things appearing on my transaction after every recharge I make with the 2 week data. What is that? </p> <p>When you try and call, an uninterested person wants to hear nothing about your problem but send you a link to educate you on how to manage your data.....</p> <p>I KNOW HOW TO USE MY DATA. </p> <p>FIX IT! </p> <p>I have spent 900.00 in less than a week, because suddenly my 1gb data lasts only 1day where it normally lasts about 10 days. And I dont seem to get data notifications on the 2 week deal when my data is about to run out...I wonder why.....</p> <p> </p> <p>So your call centre agents want to tell me how to manage my data.....</p> <p>I think not. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Charle
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Charle
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
