MM
Mahlatse M

1 reviews | Active since Dec 2015

29 Aug 2016, 15:05

WHERE IS CUSTOMER SATISFACTION??????

<p>VODACOM!!!</p> <p> </p> <p>TELL ME SOMETHING?? ARE YOU PROVIDING HORRIBLE SERVICE TO YOUR CLIENTS??? WHY ARE YOU GIVING ME SUCH HORRIBLE SERVICE? HOW CAN IT TAKE YOU 3 DAYS TO DELIVER A "FAULTY" DEVICE BUT 14DAYS TO TAKE IT BACK AND GIVE ME A FUNCTIONAL DEVICE??</p> <p> </p> <p>I APPEAR TO BE LISTENING TO MUSIC WHEN IM ON DUTY BECAUSE I MUST CARRY MY HEADSETS EVERYWHERE I GO BECAUSE YOU PROVIDED ME WITH A FAULTY DEVICE???</p> <p> YOU PUTTING MY LIFE ON HOLD!!!!!! HOW DO YOU EXPECT ME TO WORK IN SUCH CONDITIONS? </p> <p> </p> <p>HOW DO U HAVE THE COURAGE TO TELL ME ITS BEYOND YOUR CONTROL TO COME PIC UP THIS FAULTY PHONE AND GIVE ME A FUNCTIONAL ONE?? WHAT HAPPENED TO 1ST CLASS CUSTOMER SERVICE? HOW IS ANY OF THIS PATHETIC AND REDICULUS SERVICE "POWER TO YOU (ME)</p> <p> </p> <p>i WOULD NOT RECOMMENT VODA TO ANYBODY!!! WE CANT RUN BACKWARDS AND FORWARD FOR OVER 2 WEEKS... PEOPLE PLEASE...</p> <p> </p> <p>BRING ME MY PHONE, A FUNCTIONAL PHONE!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Aug 2016, 15:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team