GG
Gregory G

1 reviews | Active since Jul 2014

02 Sept 2016, 11:25

Where has vodacom gone?

<p>I firstly i contacted Vodacom sales yesterday about the CAT S60 and the possible upgrade. The man on the phone could not assist me nor enquire with his manager. Not even a "please leave your number and i will see what i can do". Secondly my phone is on its last leg. I phoned Vodacom Upgrade department today. After 2 hours of holding and getting the phone dropped in my ear. Finally somebody answers. "Good day Sir" yes is that Vodacom upgrades?"yes sir" i have been waiting for 2 hours "ok sir" i need to upgrade bleep phone down. What has happened to Vodacom what a **** company to deal with.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 12:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team