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Riana W

1 reviews | Active since Dec 2010

05 Oct 2017, 16:16

Where has my data gone?

I loaded 1GB on my cellphone today at 13h17. At 16h14 I receive a SMS to inform me that my data is depleted. How is that possible? Usually I upload 1GB everty 2 weeks but now it dissappeared in 3 hours. Please assist.

0
Replies (3)
Vodacom
Vodacom's reply06 Oct 2017, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Oct 2017, 10:50
Official

Dear Customer,


Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team

RW
Riana W's update09 Oct 2017, 12:19
Reviewer Update
Seems that I am now a ball between two rackets, neither one wanting to take responsibility. Vodacom says it is the bank's fault (explained that the bank is like a shop where I bought data, but Vodacom did not receive the money). The bank says it is Vodacom's fault (explaining that they paid Vodacom but Vodacom did not give me my data). Hmm, this is not acceptable.