eE
eposna E

1 reviews | Active since Aug 2016

06 Jun 2023, 10:16

Where has all my Data gone. Is it a policy of Vodacom to confiscate non expired data?

Data loss, Vodacom do not respond to emails on customer care. On 26 may 2023 I bought 1 gig of data for my router. This I closely monitored and to avoid data loss due to OOB, I selected Flight mode when not in use. On 30 may I still had 750 meg of data left, non of which was used. Then on 1 June, it was all gone. This data should have expired on 26 June. All my requests sent via customer care have been ignored.

0
Replies (1)
Vodacom
Vodacom's reply06 Jun 2023, 11:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team