eE
eposna E
1 reviews | Active since Aug 2016
06 Jun 2023, 10:16
Where has all my Data gone. Is it a policy of Vodacom to confiscate non expired data?
Data loss, Vodacom do not respond to emails on customer care. On 26 may 2023 I bought 1 gig of data for my router. This I closely monitored and to avoid data loss due to OOB, I selected Flight mode when not in use. On 30 may I still had 750 meg of data left, non of which was used. Then on 1 June, it was all gone. This data should have expired on 26 June. All my requests sent via customer care have been ignored.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
06 Jun 2023, 11:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Jun 2023, 11:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
