1 reviews | Active since Sept 2012
Where f*$£ did my airtime go
<p>Yesterday at 11:55pm i recharged with R110 form my banking app and got a SMS confirming that my phone has been recharged with R110 new balance was R120 reference 20224T2DURHH8H which i intended to buy prepaid data with at this moment my mobile data was off when i purchased it because i know how your network siphones airtime. i made one call to a vodacom number which lasted 49seconds at 11:56 (have the records as proof and I tried to buy data soon after i was continuosly told i have insuffient funds. checked my balance and there was nothing it was on zero for both data and airtime. There after i used my online banking which i dont need internet for to purchase 100MB which i recieved i further bought another 30MB and another 30MB and at 11:59 i got a message telling me my data had depreciated i understand the 160MB depreciating but where is my R120 recharge i should have had on my phone, my R110 airtime is still missing. I watch all my apps so there are no background apps running and i did get the SMS saying i have recharged with the amount but it never appeared when i checked using 111 number and using the my vocacom app. i have been using the last 100MB i purchased this morning at 4:39am and amazingly its lasted me all day. i have been checking all day hoping its a technical glitch and still no R110 or any of the airtime i had on my phone. i want my money back or my airtime immediately, i don't deal with ******* and this is not the first time you people are *****ing my prepaid airtime, usually its small amounts, i have just had it this time. I demand to have my airtime repaid to me now.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
