vS
velile S

1 reviews | Active since Sept 2012

22 Jun 2017, 15:59

Where f*$£ did my airtime go

<p>Yesterday at 11:55pm i recharged with R110 form my banking app and got a SMS confirming that my phone has been recharged with R110 new balance was R120 reference 20224T2DURHH8H which i intended to buy prepaid data with at this moment my mobile data was off when i purchased it because i know how your network siphones airtime. i made one call to a vodacom number which lasted 49seconds at 11:56 (have the records as proof and I tried to buy data soon after i was continuosly told i have insuffient funds. checked my balance and there was nothing it was on zero for both data and airtime. There after i used my online banking which i dont need internet for to purchase 100MB which i recieved i further bought another 30MB and another 30MB and at 11:59 i got a message telling me my data had depreciated i understand the 160MB depreciating but where is my R120 recharge i should have had on my phone, my R110 airtime is still missing. I watch all my apps so there are no background apps running and i did get the SMS saying i have recharged with the amount but it never appeared when i checked using 111 number and using the my vocacom app. i have been using the last 100MB i purchased this morning at 4:39am and amazingly its lasted me all day. i have been checking all day hoping its a technical glitch and still no R110 or any of the airtime i had on my phone. i want my money back or my airtime immediately, i don't deal with ******* and this is not the first time you people are *****ing my prepaid airtime, usually its small amounts, i have just had it this time. I demand to have my airtime repaid to me now.</p>

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Replies (2)
Vodacom
Vodacom's reply23 Jun 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jun 2017, 08:45
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Vodacom Consumer Website team