MS
Maria S
1 reviews | Active since Feb 2019
28 Mar 2019, 19:37
Where does the buck stop!!
Vodacom insurance. What a nightmare!! Changed new service providers. Buck gets passed and staff empathetic. Cannot get to insurance cause lines cut. What am i supposed to do. 3 days already!!!! My daughter sits with crisis in Europe and I cannot call her. Shame on you vodacom. Stop passing the buck and manage your service providers!!!!
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Replies (2)
Vodacom's replyOfficial
28 Mar 2019, 19:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2019, 19:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2019, 08:48 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query has been escalated and being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2019, 08:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query has been escalated and being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,