Where do we go from here?????????

<p>My phone got stone around the 25 so the monday of the 27th i call in to request an upgrade because luckly i was due for one. They took down all my details called in to confirm employment and all that because that they are good at. I called in again to find out and i was told to wait for a call from their confirmation department, so a week goes by and nothing so on the 3rd i call again only to be told they will call me by wednesday which would have been the 5th and still no call, again i call on the 7th to find out what was going on and again im told they will contact me by monday. Today is wednesday i have not heard anything and im getting seriously annoyed. How is it possible that it should take 3 weeks for someone to contact you regarding something so simple as getting an address so that i can get my phone? I pay my contract every month hoping that by doing so i would receive the same courtesy in return. I been a loyal customer from the very first phone i got in my life till today why is it so hard to show us the same loyalty???? Even with the insane prices we pay for our data and stuff i stuck around now its your turn to step up!!!!!!!</p> <p> </p> <p> </p>