Where did they get call centre agents?

<p>I've had two Vodacom contracts since forever. One with the provider and one with Autopage. Since the Autopage contract reverted back to the provider, I've been hassling them to link my two accounts for convenience purposes (one statement, one payment , etc.). This far scratch doodle has happened. Last month after receiving my invoice on the ex-autopage account, I made a full account payment on the 28th and their system deducted their debit order for the full amount on the 2nd of June. I then arranged with my bank to reverse the debit order and cancelled the monthly debit order with Vodacom. This morning I downloaded a statement on the account and noticed that I've been fined a R100 charge for the debit order reversal, even though the account was paid in full and the debit order was a double payment. This afternoon I've received a letter to inform me that my account is now in arrears with the debit order amount and the R100 fine and that my line is now suspended and if the amount is not paid in 7 days, they will start legal action and I will be liable for the outstanding amount of the remainder of my contract. WHAT THE HELL HAPPENED? Was is something I said? Can you help please?</p>