HV
Herman V

1 reviews | Active since Feb 2017

15 Feb 2017, 08:58

Where did the Signal Go...?

<p>Since November 2016 our area (Selection Park, Springs, Gauteng), there has been a drastic drop in Network Coverage. Before this we had no problem. I have been to our local Vodacom Shop to complain, and they lodged a complaint in the system, but nothing has happened to date. According to the Service Representative at the Vodacom Shop, there has been a lot of complaints. </p> <p>Why is nothing being done about this? We have almost no signal inside our home, and need to go outside to some point in the garden to make or receive phone calls.</p> <p>Can this be resolved as soon as possible, as it is a security risk not being able to make any calls inside the house!!</p>

0
Replies (4)
Vodacom
Vodacom's reply15 Feb 2017, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Feb 2017, 10:57
Official

Dear Client

I forwarded your complaint to the Network Team for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

HV
Herman V's update16 Feb 2017, 20:28
Reviewer Update

Thank you for the feedback, I will be waiting in anticipation for this problem to be resolved....

HV
Herman V's update23 Feb 2017, 09:05
Reviewer Update

Hi, It has been 6 days since your reply. Up to now, no one has contacted or notified me regarding this issue.

Please can someone escalate this issue to be solved?