1 reviews | Active since Sept 2016

01 Sept 2016, 06:59

Where did my data go??????

<p>On 20156/08/19 I checked and I had 19.65 Gb expiring on 15/09/2020. Now I have 0 Mb. I have Wifi at home and at work and is a very light data user when I am not on wifi - my point being that I am dead sure I did not use up this enormous amount of data.</p> <p>Additionally why was no communication given that I am out of data (which I was not, but still)??? Your out of bundle data tariffs are of such nature that I never use data unless I have a bundle.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Sept 2016, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update29 Jun 2017, 15:31
Reviewer Update

Problem solved