WHERE ARE MY MINUTES AND DATA

I have no clue why i need to write on this platform hoping to get some help!

In February I did an upgrade online. It was also a change of package and I was supposed to get 20GB once off.

On the 1st, nothing was given to me. I contacted you guys and was told it was due to my acc being in arrears by a month, however that debit order collected on the 29/02 and again my normal debit ran on the 1st.

We are now on the 7 MARCH and STILL NO minutes, data or once off data. I contacted your social media side, they told me the acc is in arrears. I then call arrears and they say no my account is up to date and it should not affect my data etc. Which is not the case as I have NOTHING credited and I am getting no joy!

I think its time you get this sorted and credit me with what is due!