When you think you monopolize the industry, please think again, give the service that is needed by those who make you the entity you are today.

Vodacom has the worst service ever , when a CEO query takes longer that 3 months to be resolved where-else I am expected to keep on paying for a service I did not agree to. There is no response to anything , its only apology emails which do not serve the purpose of resolving a query ... ... No one will even make a cutesy call while they precisely know that they are wrong ....

From: Wandile Mdzikwa Sent: 29 September 2017 7:16 AM To: 'van Niekerk, Rebecca, Vodacom South Africa' ********** 'Matele, Xoliswa, Vodacom South Africa' ********** Cc: ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** ********** Subject: RE: EC-0CUM-2U6XOL FW: Wandile Mdzikwa - 4 Months outstanding query

Good Morning

It is another day and I think Rebecca has failed on her promise to ask Mr Du Toit to personally call me , just as useless as the rest in giving customer service and next time when Rebecca speaks to client’s she must have respect and stop with her bad attitude.

I also do not appreciate the ego used to handle my query as I did not say that Vodacom should fail its customers, it is not my fault that you fail to deliver on your promises and again I am still awaiting your response. It is sad that such a big company fail to deliver on a little promise nor resolve a CEO query quicker than 4 months, this is a disgrace by a brand like Vodacom,

I fail to understand the duty of all the management there if customer service is not one of the prime factors that drives your sales and keeps your client. Its time now I take drastic steps as I am tired of your empty promises and arrogance yet even failure for just one manager to take responsibility and give me a curtesy call.

Angry client Wandile Mdzikwa Credit Controller Tracker Connect Pty Ltd Johannesburg Office : +27 11 ********** Direct Line : +27 11 ********** www.tracker.co.za

From: Wandile Mdzikwa Sent: 26 September 2017 4:31 PM To: 'van Niekerk, Rebecca, Vodacom South Africa' ********** Matele, Xoliswa, Vodacom South Africa ********** Subject: RE: EC-0CUM-2U6XOL FW: Wandile Mdzikwa

Good day Rebecca,

I don’t think it is fair for me to be following you guys around, I am awaiting the response .

Regards

Wandile Mdzikwa Credit Controller Tracker Connect Pty Ltd Johannesburg Office : +27 11 ********** Direct Line : +27 11 ********** www.tracker.co.za

From: van Niekerk, Rebecca, Vodacom South Africa ********** Sent: 21 September 2017 3:28 PM To: Wandile Mdzikwa ********** Matele, Xoliswa, Vodacom South Africa ********** Subject: RE: EC-0CUM-2U6XOL FW: Wandile Mdzikwa

Dear Mr Mdzikwa

We wish to apologise for the delay in responding to you herein and want to assure you that Vodacom is treating your matter with the utmost importance.

Our office is in the process of gathering all the necessary information herein prior to responding, hence the delay, and we would appreciate your patience in this regard.

All Vodacom’s rights in this regard are and remain reserved.

Kind regards

Rebecca Van Niekerk Executive Assistant to Coenie du Toit, ME: Legal Affairs Landline: +27 21 **********

Email: ********** Address: Vodacom The Towers South, 2 Heerengracht, Cnr Hertzog Boulevard, Fores****, Cape Town www.vodacom.co.za

Sent through Vodacom's Superfast Network

I would advise people to consider other networks as vodacom has lost its touch