when you implement a service/applications do you not validate that stuff???? Vodacom verification questions are just terrible

I havent been able to do a swip swap on a ****** contract sim card for over 72hours now.

i first walked into a Vodacom shop on friday 23Nov2018 around 11h00. till now im being told my "case" is logged and still in progress... 72hours i get told in progress shocking.

Vodacom your verification system/questionare is poor. the worst i have ever encountered.

one of the questions is "have you ever in your life worked for employer unknown". level with me here please, who signed-off on this system to go live. either the code is poor or where you sourcing information is not quality checked.

In either case it is due to me failing to correctly answer such poorly put together questions that now i need to wait 72hours to be told my case is still in progress...

please quality check this verification questions system ASAP! it is both frustrating to your employees and us the customers.

call FNB call centre on ********** . you will experience how verification questions are suppose to be put together. not that ******* Vodacom implemented.