When you have to pay for their staff faults.

<p>I called in to cancel my contract with Vodacom as it was long overdue. I knew that this was something I had to stop myself or i'd just keep paying for a contract which was finished. I called in and was told i would still have to pay it for that month and then next month they won't bill me again I was ok with that. The lady who i spoke to was going to cancel it for me and also sold me 1gig data for like R 79/R80 i agreed and was sold on this because it was a lot cheaper than in store. Now I find that im still paying for my contract because she did not cancel it like she said she would and also no data plan was activated! So she did absolutely nothing! She waisted my time! I work hard and I don't see why I should pay because she didn't do her job! That is not fair!</p>