WHEN WILL THIS END VODACOM...WHEN I ASK YOU...

On 25 Nov 2019 I made a payment of R655 on my data contract. As it was the first time I did it via EFT I regrettably used the wrong ref number. On 29 Nov they suspended my account. I eventually got through to the accounts dept and spoke to Zanele Songo who gave me the correct ref no and asked me to submit proof of payment to her My account was activated only to be suspended again on 5 December 2019. I once again contacted the accounts dept and was told they could not trace my payment. Tseko Motaung told me to submit proof of payment as Sanele Sondos computor was broken. Since then my account gets suspended every month for this so called outstanding balance. I have spoken to Dorcas Mawabile, Adelaide Ramela, another Sanele and a Priscilla. On the 2nd March my account was suspended again and after explaining my story for the umpteenth time I was informed that Sanele Sondo whom I origionally sent proof to in December, who had a broken computor, WAS STILL WITHOUT A COMPUTOR The service was eventually restored This morning I recieved an email from Vodacom again demading the "arrears" or my contract would be cancelled. ONCE again I phoned them and told them what was going on. Not sure who the lady was who I spoke to was, but she told me that THEY HAVE THE PAYMENT BUT IT HAS NOT BEEN ALLOCATED TO MY ACCOUNT YET..she asked me to send POP once again to her supervisor, Patricia Jack...which I did... MY QUESTION NOW IS...HOW MANY MONTHS IS MY PAYMENT MADE ON 25 NOV 2019 ALREADY GOING TO LAY IN A SUSPENCE ACCOUNT BEFORE ITS FINALLY ALLOCATED TO MY ACCOUT AND THIS FRUSTRATION CAN END ONCE AND FOR ALL THIS IS SHERE INCOMPETENCE AND SPEAKS OF EMPLOYEES WHO NEGLETS THEIR DUTY AND RESPONSIBILITIES ESPECIALLY TO THEIR CUSTOMERS