When will it end...

Dear Vodacom Customer Service, I hope this message finds you well. My name is Xander Loggenberg, and I am writing to express my profound dissatisfaction with the service I have experienced as a tenant of Lillian, who is currently experiencing significant issues with your service. Throughout my career in the Call Centre Industry, I have never encountered such poor service from an Internet Service Provider. I am deeply shocked by the lack of coordination and quality in the support provided by Vodacom. Here are the specific issues we have encountered: Service and Communication Issues: Lillian’s package was canceled due to a technical issue on your end, leaving her without internet for weeks. Despite this, there was no effort made to contact her. When she called for assistance, a sales agent sold her a new Fibre Package and arranged an installation with Vumatel, despite her existing line with Openserve. This caused significant confusion and led to her receiving three different routers. Sales Practices: It appears that rather than directing her to the appropriate department, the sales agents prioritized making a quick sale. This reflects poorly on your sales team’s training and overall approach to customer service. Router Quality: The new Vodacom router provided is of inferior quality compared to the original router and appears to be poorly constructed. We request an immediate replacement with a router of better quality. Billing Discrepancies: Despite Lillian’s accounts being up to date, she has received a debit order of R14,767. We are seeking an explanation for this charge and request its immediate rectification. We are extremely frustrated with the repeated issues and lack of resolution. The poor reviews on Hello Peter and the general dissatisfaction of customers reflect serious concerns about Vodacom's commitment to quality service. We request an urgent response from a senior manager to address these issues comprehensively. If this matter is not resolved promptly, we will consider escalating the issue to social media, consumer protection channels, and potentially legal avenues. Thank you for your immediate attention to this matter. Best regards, Xander Loggenberg