When VODACOM seek money we treated with No DIGINITY

My household and I will stop using Vodacom as a service provider # bad experience. I don’t know where they get those call center agents, I get so annoyed when they tell me they don’t know.

My husband lodge a complain as he noticed he was billed more on his contract, he notifies Vodacom forensic who declared that there has been identity theft. Vodacom still sends billing statement for what I don’t know. We tried to call customer service, who referred us to contract department,who says the account is still active, they also don’t know why and they cannot cancel it.

We sent an email to forensic and customer care still no response.

I had my first contract with Vodacom when the account is about to expire in 2017 I call in to ask them to cancel it. No one tells me about cancellation fees: In February I realized they are still sending me billing statements, apparently i owe them R491 cancellation fees with interest. I lodged a dispute with customer service and no feedback from them. Now I have to deal with the legal department they cannot view the dispute since my account is handed over to legal. Now I suffer harassment from MBD.